Support

Need a hand? Email support@fitmy.world and we’ll get back to you, usually within two working days. You can write in English or Bahasa Melayu.

Common questions

I didn’t get my sign up or password reset email

Check your spam or promotions folder, and make sure you typed your email correctly. You can ask for a new email from the sign in screen after a minute.

How do I cancel my subscription?

Subscriptions are managed by the store you bought from. On Android: Google Play → your profile → Payments & subscriptions → Subscriptions → FitMY → Cancel. On iPhone: Settings → your name → Subscriptions → FitMY → Cancel. You keep access until the end of the period you’ve paid for.

How do I get a refund?

Refunds are handled by Google or Apple. Request one through Google Play or at reportaproblem.apple.com.

The photo scanner got my meal wrong

Photo estimates are a starting point. On the result screen you can change the portion, or tap “Edit the numbers” to adjust them yourself. Good light and the whole plate in frame help a lot.

Why can’t I send more coach messages or photo scans today?

Each plan has a daily allowance, which resets at midnight Malaysia time.

Is my data private?

Yes. We don’t sell your data or show ads, and meal photos are never stored. Read the Privacy Policy for details.

How do I delete my account?

In the app: Settings → Delete my account. Or use fitmy.world/delete-account.